UNLIMITED Support And Site MaintenanceOur Support team is happy to provide technical support and perform free updates for your site. This is a free service for the life of your hosted solution. Requirements are added to a general queue and addresed in the order received according to the following priority.
- Bugs & Production Errors.
- Approved Labor & Demand Requirements.
- All Other Requirements.
There are five primary types of support:
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Free
- Any requirement that takes less than 1/2 hour to complete and does not require programming or specialty graphics work.
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Billable
- Any requirement that takes longer than 1/2 hour to complete or requires programming or specialty graphics work. Billable requirements are estimated and billed for actual labor at our standard labor rate.
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Concierge
- Any custom requirement
beyond
the scope of design and hosting your account. Concierge services are billable.
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Demand
- Any requirement (free or billable) that you request us to complete on an expedited schedule ahead of other requirements in the general queue and/or at a specific date or time. Demand updates will incur a processing fee equal to one hour of labor plus any actual labor charges.
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Phone Support
- We provide 24x7 free unlimited email and call-back phone support to help with any problems or questions regarding your site. Call-back phone support is at our own discretion, this helps us keep our costs (and yours) down.
All of the following features come standard with EVERY solution, click hereto get started! |
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