Unlimited Support And Site Maintenance
Our Support team is happy to provide technical support and perform free updates for your site. This is a free service for the life of your hosted solution. Requirements are added to a general queue and addresed in the order received according to the following priority.
- Bugs & Production Errors.
- Approved Labor & Demand Requirements.
- All Other Requirements.
There are four primary types of support:
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Free
- Any requirement that takes less than 1/2 hour to complete and does not require programming or specialty graphics work.
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Billable
- Any requirement that takes longer than 1/2 hour to complete or requires programming or specialty graphics work. Billable requirements are estimated and billed for actual labor at our standard labor rate.
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Demand
- Any requirement (free or billable) that you request us to complete on an expedited schedule ahead of other tasks in the general queue. Demand updates will incur a processing fee equal to one hour of labor plus any actual labor charges.
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Phone Support
- We provide 24x7 free unlimited email and call-back phone support to help with any problems or questions regarding your site. Call-back phone support is at our own discretion, this helps us keep our costs (and yours) down. Demand phone support will incur a minimum of 1 hour of billable labor.
Most of the following services come standard with EVERY solution, click here for a free quote! |
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